Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If an item is defective, you may request a refund or replacement within 30 days from the date the item is purchased, subject to the terms and conditions below. No refunds or replacements will be made after 30 days from the purchase. Contact contact@stemcollections.com for information about receiving a refund or replacing your item.
To be eligible for a refund or replacement, your item must be unused, in the same condition that you received it and in the original packaging.
Items that are delivered to you defective or damaged may be replaced with the same item only. If your item is delivered defective or damaged, email us at contact@stemcollections.com within 30 days of delivery of the item.
Items that are not defective or damaged may not be replaced.
This Refund Policy is subject to change at any time, without notice. Please review the Refund Policy on our website for any changes or updates.
Return Shipping
Do not return an item to us until you have contacted us at contact@stemcollections.com and have been instructed on how to proceed.
If an order arrives damaged or defective, or if we sent you the wrong product, we will issue a replacement, and you will not be responsible for returning the item.
Suppose you have accidentally ordered the incorrect size or color of a product. In that case, we offer a 50% discount on the price of the shirt on a replacement order, along with keeping the original. This covers the cost for us to reprint the shirt, as we are unable to process returns.
We are not responsible or liable for returns that are not delivered to us or are lost in transit.
Partial Refunds
The following items may be returned at our discretion for a partial refund:
-- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-- Any item that is returned more than 30 days after purchase.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your bank’s or credit card issuer’s refund processing may impact the timing of your refund.
Late or Missing Refunds
If you haven’t received a refund after being notified that a refund would be issued, first check your bank account or credit card again and then contact your bank or credit card issuer. It may take some time before your bank or credit card issuer officially post your refund.
If your bank or credit card issuer has not processed your refund after 30 days, please contact contact@stemcollections.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.